Alexandre Dumas couldn’t describe better the importance of unity and solidarity within a team when he wrote one of the world’s most well-known historical novels, The Three Musketeers. In our line of work, we can see how important it is for all team members to work dedicated to one purpose (keeping client and team safe) and, as individuals, pledge support to the team.
However, too often what we witness is a far cry from team solidarity and unity. Instead of supporting each other, colleagues blame or undermine one another, not to mention the unethical characterizations from those who hide behind computer screens. With the Internet, we have seen a huge increase of those “flame wars.” Forums have been created mostly to “entertain” unemployed people who have nothing better to do than blame each other or those who can hold a job. Or networking groups that describe themselves as “raising the standards,” “networking groups,” or “sharing job groups’’ that only turn out to be people who want to advertise their services or products by pointing out other companies “wrong” actions. So-called prospective students interested in a class disingenuously raise questions about a company solely to attract negative comments about the company. This can go on for service providers as well.
Personally, I’m tired as hell and disappointed even more when I see some colleagues fall for this kind of networking. These days, you can’t be sure who is who behind a screen name. It is better to ask for and receive comments or opinions from people you know well and whose experience you can evaluate – not those who simply share what they heard or what they created.
Whether we like or dislike someone, we shouldn’t allow it to affect our professionalism. Our top priorities are client safety and mastering the art and skill of protection. But we also have a priority to the industry to which we have dedicated our lives. Loyalty to our colleagues falls within this, not the other way around.
As we all know, close protection is a profession that is unfortunately devoid of professional standards and requirements. Each country, and even each state, has its own licensing or training requirements, and in many cases no training is required at all. In light of this, you realize that you must work to solidify a team of people who bring different experiences, skills, training disciplines, standards, professionalism, culture, and ethics. It’s similar to the way a sports team or elite military unit must work through individual differences to become a uniquely cohesive team.
It is very important that team members promote and maintain strong working relationships with each other as well as the client, and, of course, others we may be in contact with, such as house personnel or office staff.
Some of the people you work with may have more or less skill and may be younger or older. In each situation, you must address issues with respect. Never offend anyone, for any reason, and never correct someone while someone else is present. If you believe they made a mistake, offer your advice and perspective. However, few people are receptive to advice from coworkers. If they refuse your help, respect them and leave it alone. If a colleague makes a sexual advance or even a comment that you are not comfortable with, address it quickly.
In our line of work, it is very important to immediately address issues. Later, you can do your research as a team and correct it. For any team, constructive criticism is meant to eliminate future problems.
Avoid conversations with colleagues on topics that trigger emotional responses like sports, religion, sex, or politics. No conversation on these topics can contribute to your client’s safety. The only conversation you should entertain is the one that adds to your client’s safety.
If someone is paying you (and others) and trusts you as a team and as individuals to protect his life, shouldn’t you show the same amount of trust toward your colleagues for your own life? When I work with others, which is 99 percent of the time, I want to be confident that those people have my back. I want to be confident that the person sitting next to me carrying a firearm can be trusted as a professional and as a person. Don’t you all want that? Now ask yourself: Can you offer that kind of trust level to your colleagues?
Indeed, our industry suffers from low standards, and the few good professionals are either trying to keep the level up or fighting to protect their image from the wannabes.
Change can come, but we all are responsible for achieving that. Unfortunately, security is not a one-man job – it requires a team effort. Many have tried and failed. They started with good motives, but ended up making the same mistakes as those they were fighting, because, at the end of the day, for them, money talked.
I hope for better and work toward it, and I will close this with Duma’s most famous motto: Unus pro omnibus, omnes pro uno.
Founder & CEO
Athena Worldwide LLC
Proud Member of International Security Driver Association (ISDA)