Over the last 10 years, I have written a few hundred articles and granted interviews related to protective work within our industry. I have almost always addressed topics of interest from the perspective of a Close Protection Operative or directed advice or opinions toward the CPO.
As threats change with the times, the topics of discussion must change and occasionally we have to address an old topic from a fresh perspective. This article is directed to the security company Owner or Manager and addresses a more mundane yet equally important topic: INTEGRITY.
What many company owners and managers will tell you they are looking for when hiring someone to work for them (and represent their companies), is loyalty, dedication, hard-working, punctual, positive attitude, team player, ethical, honest, law abiding, professional. It shouldn’t be surprising but many employees are looking for the same qualities in a company’s top leaders.
Most of us as Managers, CEO’s, CFO’s, COO’s, or other Owners fail to remember that when our company is awarded a contract and we hire people to work for us, our organization’s integrity is judged by, and dependent upon our employees. So as important as they are to us, why did they suddenly resign?
Most successful protection organizations are managed by company Owners, Managers or CEOs who have been operatives at some point in their careers, so it should be hard to understand how they would neglect their employees, but it does happen all the times, and I do understand.
Below I will try to point out some issues that allow for a toxic work environment for both employers and employees which lead to turn over and poor loyalty.
Each company has its own vision and goal. The question is: are you as the creator or guardian of that vision as loyal to it today as you were on day one? Are you loyal to the people who work for you, to what your company represents, to the profession? Or are you ‘’bending’’ your own work ethic or clouding your company’s vision for that monthly check? Great operatives sometimes work for organizations that have cut corners, lagged behind in paying their employees, failed to support their employees, siding instead with the client, and forcing employees to quit before it was time to give them a raise. If you think that your employees won’t quit and inform everyone they know (including your competitors), about your conduct, you are wrong.
Are you on time with your responsibilities toward the people that work for you? Are they getting paid for their working hours/days expenses and benefits on time? “I HAVEN’T BEEN PAID BY THE CLIENT YET” is not an excuse for not paying your operatives on time. Operating a business and hiring people means you have a specific amount of capitol you must set aside to insure payroll. Failing to achieve payroll independence probably means you are mismanaging your profits and maybe your company. Do you return phone calls promptly? Do you promise performance raises at 6 months of employment and then wait for the employee to beg you for it at 7 months?
Are you honest regarding employment contracts? There are companies who practice “Shadow Contracting”, which uses two sets of terms: one for the clients and one for the operatives. The difference between the two are the services promised to the client within the terms of service and what the operative believes they are signing up for in pay, working conditions, risk and support. In most cases, the client is unaware of this.
Additionally, when you hire a CPO, you informed them about the initial threat assessment, so until they get their foot in the door and deal in real time with the client and his environment and do their own assessment they have to rely on what you know. As we know, in our line of work, the threat level is, in part, what sets the cost for our services. Some organizations will not inform an operative of the real threat level in order to pay the operative less.
Are you a law abiding professional? Unfortunately we have seen people with criminal records running security businesses or Managers who don’t mind hiring employees who have prior problems with the law or regulatory authorities, who add them to their company administration or to their CP teams.
These decisions initially affect the CP effort but quickly destroy the trust and loyalty in the organization as a whole and eventually the Client relationship.
Are you a team player? I have heard the phrase “I want you to see our company as your family”, many times. This is a hollow statement because:
- They already have a family.
- They are usually under a contract with a time limit
- They will never feel like family when your family and friends are in all of the key positions or in charge of the operations.
As a business owner, manager or CEO you have to think ahead and take care of your people. Some contracts require assignments in distant cities or other countries. Those people, who work for you, protect your client and basically make money for you and are away from their homes and families, possibly in a different culture, unfriendly country or in a domestic environment which tests their patience, fidelity, fitness and temperament. Are you focusing on what the CP needs to succeed 20 or 30 or 60 or 90 days into their assignment? Are you watching for complacency and prepared to replace or rotate your CPO’s if complacency or boredom becomes apparent? Did you remember to add this possibility in the client’s contract and explain that the CPO the client starts with may not be the one they end up with?
Do you regularly check to insure that your CPO’s do not exceed 10 hours a day in service and that they receive proper time for rest or rehabilitation or training or fitness? Did you put these terms into the contract? Did you secure a retainer?
Recently, I was made aware of a female CPO that took an assignment in a country she had not worked in before. She took the assignment with a signed contract which she was awarded because of her experience working with and protecting children. She was promised a weekly bi-weekly paycheck, time off, 10 hour days, clothing, food, lodging, travel and other allowance “reimbursements” and was furnished equipment. Within 30 days, she was behind 2 paychecks, out of personal money due to not being reimbursed, was working 18 hours a day, was being berated daily by the client’s wife, not allowed to discipline or correct a spoiled child and was not accustomed to the local exotic diet which was her only source of food, resulting in her being sick and under nourished much of the time she was in the country. Additionally, she was not able to leave once she decided to do so and had to work an additional 4 months before finally being paid an adequate amount of money to allow her to “escape”. She has not yet been paid the balance of what is owed her and has no legal means of demanding or recovering her earnings. The company is still in business and continues its practices. It has no loyalty and the internet is now peppered with negative comments about it.
If you see fallacies in your corporate hiring and management practices or are experiencing a high turnover in CPO’s or your management staff, spend some money on a private consultant. They can evaluate your practices for far less than what you are losing in lost contracts and overtime or training costs due to employee turn-over. Having the right people working for your company and stay with you for a long time is the best investment you can do.
End f the day, while you are running your own security firm take some time to remember where you came from and guard your reputation within the industry.
You paid thousands of dollars for training and thousands more on equipment, firearms and clothing. Add in the cost of travel, hotels, meals, time off of work and other expenses and you are finally qualified for work, according to you. But what does the Client value in a protector? It may be no surprise that interpersonal skills top the list. Good manners, eye contact, a firm handshake, a timely smile, and an expansive vocabulary are just the tip of the iceberg. Knowing how to negotiate, and more, knowing when to remain silent are also key to a Client choosing you over an ex-WPPS Private Military Contractor.
After decades in the protection industry, it is continually apparent that while “fieldcraft“ is absolutely valuable and indeed essential to a Client’s required prerequisites, it is the “intellectual” skillset with which the Client has the greatest exposure, (and hardest time finding).
Many laugh when first hearing about interpersonal skills in the personal protection industry. They believe that as long the client is safe, nothing else matters. We all know that we are getting paid for that 0,1% chance that may require us to respond to a threat and “save the client”, but the rest of our time will be spent interacting with the client, their family members, employees, domestic staff, and our own colleagues. And just as important are the paparazzi and the public, both of whom have cameras in hand. One wrong comment or gesture and the Client’s embarrassment results in your termination, and possibly a civil action.
Social interaction requires specific interpersonal skills. Your ability to react or reply appropriately is crucial. Using the wrong words with the wrong person and your years in the sand box or skill with firearms won’t save you. You will be fired within seconds. It happens every day and some of you won’t even know why.
Below we will try to give you some tips from ours as well as our colleagues experience and mistakes and even included some comments from past clients.
Your relationship with the client:
If you have any understanding of the industry at all, you know that you are with a client because someone within the client’s entourage has a fear that you have convinced them you can quash. In a combat zone, there is real fear of capture or death. In a large city in America, spy photos of the client out in public, drinking with friends, and in Mexico, Kidnapping. In many instances, you may be with the client 10 to 16 hours a day. So how do you spend that much time with them or their family, under that kind of stress without getting emotionally connected to them? Stick to the old adage: “Be seen and not heard”.
First of all keep in mind that the client is the one paying you, no matter how unrealistic his requests may be, you must adapt to his ‘’wants’’ and ‘’security needs’’. You may not be allowed to do what the job requires or have the manpower or equipment needed but you will have to adapt and do your job with what you have. You may be asked to be in position X and not Y because the client doesn’t feel comfortable otherwise. Consider too that it is also difficult for someone to get used to the idea of having strangers around them with every step they take and with every person they meet. Consider what you are doing that might be adding to or reducing their tension. Talking, staring, where you are standing, your cologne, or your actions can all add to a client’s frustrations.
The professional is one who can work with the difficult client, not the other way around. If you are lucky enough to work for that easy going client good for you, but most of the time you will have to deal with people that will test your limits. Have you ever had a client ask you to protect him but not to be within sight of him?
New professionals usually ask how they would deal with different challenges, like “what if the client asks me to have a drink with him”? What if the client asks you to do things that are out of your area of responsibility?
If you are a Close Protection Operative of the opposite sex of your client, then be prepared to deal with even more difficult situations. Traditionally mixing stress and fear with the comfort a protector can bring and the power and wealth of a client, (or his wife), and an opportunity……
Every one of us, client or Close Protection Operative (CPO), have different, social backgrounds and if you add to that different cultures then be ready to deal with more difficulties.
For many of us who have spent years in this business, (If we are successful enough to still be in this business), we have learned where our boundaries lie. If you are new in the business consider that boundaries exist for all of us. The client has them and so do you. When we are hired to protect a person, we are actually being allowed to step far inside their boundaries but they should not be allowed to step too far into ours. We will see a client in their most private and vulnerable moments, but what happens to our persona as “protector” if they see our weaknesses and vulnerabilities? And what happens if someone outside the client’s circle identifies our weaknesses or vulnerabilities?
How do we identify a client’s boundaries, and how do we educate them on ours? It’s really very simple; we ask. We should consider their social and moral code, their habits, vices and health issues and their fears. Sitting down with the client and discussing their needs and simply asking them where their boundaries are and letting them know ours is crucial to the success of a long term assignment. It may be no big deal for a client to ask you to enter a room where they are using drugs in a party setting or where he and his wife are in bed, but this may be beyond your comfort zone, (your boundary).
What is the difference between professionalism and friendship? Here is a simple rule: “You can’t buy friendship”. If you are being paid, you can’t be friends. If you want to be friends, stop taking the client’s money. Crossing the boundary between Professional and Friend is never successful.
From my personal experience I have found that when I was acting strictly professional the client was uncomfortable. Our task is to make them feel safe but when we appear ‘’untouchable’’ they believe we don’t understand their fears or what they’re going through. It is very important for them to feel we understand them. It is not easy to be the client….Sometimes they will open up and talk to us and we must show them we are listening. This is not friendship. This is part of our job.
If you get too friendly, then automatically your professionalism will suffer in your client’s eyes. Not because he doesn’t trust you anymore but because your laps in professionalism suggests to him that you won’t be taking your job as serious as is needed.
Consider how Psychologists work. They cannot offer professional counseling to people who are in their family or with whom they are friends. They certainly cannot start dating a client.
It is understood that you may share many hours with the client. Talk to him only when he talks to you or when you have to say something that affects his safety. Avoid starting a conversation but always be friendly if the client decides to speak to you. If you are asked a question, try to answer it with a single sentence.
Your relationship with the client’s family members will have to be the same. Don’t be too friendly with them or other staff or guests. Remember who hired you and why. Remember who cuts your check and who ultimately you serve. You should answer to only one person. If you assist or serve anyone else, it must be with the approval of the client and then only at no cost to them.
If you appear too unapproachable or “hard”, you will intimidate those you are serving. Too approachable and the family and everyone else will feel comfortable approaching you. And it will always happen when you need to be focused. Take a middle position with your client which is addressed with professionalism. Again, prior to accepting your contract you must clarify from whom you will be given orders and directions regarding your work.
As a CPO your job is to protect you client’s life and image. You are not there to carry their briefcase or shopping bags, etc. You also should not be carrying the client’s child on your hip, or holding doors open or performing domestic chores. Remember to keep your hands free.
Don’t be afraid to say “no” when you are asked to perform duties which are outside of your role. The client is hiring a CPO not a maître ’de or a butler. It is professional to politely refuse to perform a task outside of your agreed responsibilities instead of accepting it and putting in danger a client or your life. He has hired you to provide security services and nothing else.
The client must see you as an educated, well trained, experienced and professional person, and it is up to you alone to earn his respect. If your client respects you then any of your suggestions concerning his safety will be accepted by him positively.
Alcohol? NO, NEVER, EVER…..while working. But……
What if your client calls you for a drink or coffee while you’re not on duty? In this case you have to ask why he is calling you. Does he see you as a friend or do you think he wants something unrelated to work or to talk about your work? First, remain professional. If your client calls, you respond. Then avoid alcohol at all cost. Consider that in many countries and especially in the United States, if you are in possession of a firearm and you are questioned by police with alcohol in your system, you will be arrested.
Sometimes the most dangerous trap a CPO may fall into is to have a physical relationship with his client or the client’s spouse. Remember that movie where the bodyguard was sleeping with his client? Art sometimes copies life. Being emotionally involved with your client, (or anyone in their circle), no matter how unprofessional we see it, has happened with some colleagues. Understand that if this occurs, the CPO is always at fault. Because the client is dependent on you, they may be more likely to share raw emotion with you or let you all the way in to that last boundary, the personal physical boundary. Take advantage of this vulnerability and you are solely to blame. And if you think you found the love of your life, you will be replaced by the next person the client sees power or an emotional investment in. And who is going to write you that professional referral letter then?
Sexual Harassment is rampant in our profession. Male CPOs are approached by everyone who is attracted to the perceived power of the protector or by anyone trying to get to the client or get into the client’s circle. But if you are a female CPO it is much worse. You will get barraged from both males and females, clients, their family members, friends and then your colleagues. Additionally, sometimes due to culture, there are those who believe that because they hired you to protect them you are there also for ‘’extra services’’. There have been cases like these which have been unreported to authorities but are a common problem within the female CPO industry. Again, that sit down meeting with the client prior to taking the job is strongly suggested.
Your relationship with colleagues:
During our career we will have to work along with people who don’t share the same work ethic, qualifications, training and experience, background, morals or values with us. So whether we like or dislike someone, we shouldn’t allow it to affect our professionalism. Our first loyalty is the client’s safety and the study and mastering of the art and skill toward this goal. Our second loyalty is to the industry to which we have dedicated our lives. Loyalty to our colleagues falls within this, not the other way around.
As we all know, Close Protection is a profession that is unfortunately void of professional standards and requirements. Each country, and even each State has its own licensing or training requirements and in many cases no training is required at all. In light of this, you realize that you have to work to solidify a team with people who bring with them different experience, skills, training disciplines, standards, professionalism, culture, and ethics in the same way a sports team or elite military unit has to work through individual differences to become a uniquely cohesive team.
It is very important that each one on the team promote and maintain a strong working relationship with the others as well as the client, and of course other people who we may be in contact with (house personnel, office staff etc).
Some of the people you are working with may have more or less skill and may be younger or older. So in each situation you must address your issues with them with respect. Never offend anyone no matter the reason, never correct someone while anyone else in present. If you believe they made a mistake you can ask if he would mind a tip or advice. Not many people are open to advice from coworkers. If they refuse your help, respect it and leave it alone. If a colleague makes a sexual advance or even a comment that you are not comfortable with, address it quickly.
In our work it is very important when an issue occurs, to take immediate action to address it. Later you can do your research and as a team and correct it. As in any team, constructive criticism is meant to eliminate future problems.
Try to avoid conversations with your colleagues that include topics which trigger emotional responses like sports, religion, sex or politics. No conversation on these topics can contribute to your client’s safety.
Avoid discussion about family and do not share details about your family, spouse, kids or home life. You don’t know how the information may be used against you or your client later. Can you be blackmailed? Could this affect your client or team?
The only conversation you should entertain is the one that adds to your client’s safety.
Your relationship with fellow citizens and Law Enforcement:
In most countries your authority or legal ability to act is no more than any other citizen. Trying to get a free pass at the club or disturbing the peace will give you and your client a bad image. No you can’t stop the traffic, park whenever you want, stop people from entering in public places or ask to search them.
Many of our colleagues come from a Law Enforcement or Military background, they use to have their own language with their former colleagues and may work along with them or ask for their help. Remember that active Law Enforcement personnel have their own agendas. They are not part of our industry any more than we are part of theirs. Do not ask them to help you do your job. Some may abuse their authority and use it to get close to your client, and may even try to replace you. Be respectful and keep your distance.
Your networking activities
It is common and we see it almost every day in online networks or forums, people who hide behind a “screen” or “nickname” and make negative comments about other colleagues. It is seen by most as cowardly at best to make public comments about someone while hiding behind a false identity and further, without allowing the victim or viewing audience to verify the experience or credentials of the accuser.
Industry forums serve a couple of purposes. The first is to inform and the second is to allow comments and feedback for the purpose of informing. Unfortunately, they have become a place for the unimpressive to gain their 15 minutes of fame. These chronic complainers, seemingly have plenty of free time, (possibly due to their unemployment), and repair their egos by blaming or criticizing others. Yes, there are non-professionals and there are professionals, but a forum is not the right place to show who is who.
For those who like to comment on different articles or posts online (…that includes many of us…) before you hit “send” be sure you:
1) Read the article/post carefully. It is very disappointing to see colleagues who post a negative comment on an article when it is clear that they neither completely read nor completely understood it.
2) Offer a solid answer/opinion based on logical thoughts or facts (or evidence/search results). Recently, someone tried to show their disagreement with an author. Their only approach to a counter-point was insulting the author which actually proved the author’s point. Someone else tried to answer him by copying and pasting parts from the article and offering negative comments on the excerpts, which further proved the subject of the article; that some people in our industry can’t adapt their soldier mentality and behavior to the more polished corporate environment.
3) Answer in a manner that does not insult the writer or others.
4) Re-read and understand the article. Stating a disagreement is fine but following up with information that goes off topic and writing anything other than what is pertinent to the subject will only make you look stupid.
5) Read the article again,
6) Read your answer again from the perspective of your colleagues,
7) Read it once again from the perspective of someone who knows you,
8) If it doesn’t look professional/logical/in good taste or relative to the article provided, DO NOT hit that “send” button or “publish now” ….otherwise again, you will only end up looking stupid.
If you think companies and recruiting agents don’t look at a candidate’s networking profiles? Think again!
The bottom line is this:
If you lack professionalism on any level or lack interpersonal skills in dealing with people you work for, with or around, you will not be able to hide behind your experience, education or other skillsets.
Founder & Worldwide Director
Personal Protection has always been viewed as a physical or tangible thing that could be measured by effort and labor put into creating and maintaining a program. Since the Internet first allowed for the publishing and dispersal of personal information, the public has obliged the technology by accessing and downloading billions of terabytes of information containing personal sensitive information.
If you find it necessary to carry a firearm and build a protection team around your client you should give the same attention to simple ways of educating your client and his/her close family and working circle regarding simple security awareness tips.
We are not suggesting you have to train them as security professionals but just giving them the basic education and information regarding security and safety awareness could make it easier to protect them.
The reason I wrote this article today was because of something that came to my attention while I was surfing online.
I came across an article regarding a 17 year old boy based somewhere in America who has became a ‘’living legend’’ in social medias because of his provocative pictures and comments on on-line networking sites, where he poses with golden pens, packs of $10.000 bills etc. Doing a little research on his profile and crossing information here and there, I discovered that the kid is from a very wealthy family. What made me think seriously about this kid was how something like this could expose him and his family to the wrong attention.
It took me around 25 min to locate this kid and get good information regarding his identity and location so I wanted to test to see how much it would take for someone not in the security industry to find him using information found online. It took less than 2 hours for a 22 year old who has nothing to do with security to gather good Intel on this kid, using the pictures and information he had posted on his networking sites.
With all the information provided online It doesn’t take an expert or even a person related to the security industry to be able to find out about someone.
We have all seen examples like this one from other celebrity kids, or from the children of very affluent CEO’s or Politicians who have fallen into the trap of social media posting including pornography. What these kids and even their parents don’t consider is that the sophistication of the criminal has developed with the technology of the internet itself. A simple photo of a person by a tree could lead to the identification of the person’s address because of the shape or species of the tree or maybe because of the license plate of a car parked in a driveway across the street, visible in the corner of the photo.
So the question is: “Are you aware of your exposure through the information posted on yours or your children’s networking sites?”
Now I will ask the same question to all Security Professionals. Not only do you need to consider your client’s exposure but have you considered your own? As ridiculous as it seems, there are actually “Body Guard” companies that publish photos of their clients and even their agents on their company websites. And more ridiculous is the client’s agreeing to it.
Have you taken the time to sit down with your client and explain what he/she can do to avoid not being exposed? We are aware that not all clients will sit down and listen to your professional suggestions regarding their safety however they hired you because you have an experience and expertise on a specific matter, ‘’SAFETY’’, and you are there not only to provide a body but also provide consultation and suggestions that are addressed to lower the threat level.
Nobody wants to live in fear, and for sure no one will feel comfortable with the idea of his/her children being in danger, so address your professional concerns regarding safety to your clients. Be polite, be logical, avoid difficult professional terms and explain to them in simple words why a specific habit that they find harmless can be very dangerous for them. Not all will listen and practice what you suggest, but even if 1 out of 10 clients do as you suggested it will be a progress. Of course there will always be information leaked intentionally or unintentionally that will give away information. The goal is to reduce the negative effects of the practice thus making your job easier.
Founder & Worldwide Director
We are addining another training course in our calendar for 2013 that will be hosted by White Star Services.
Some of the topics taught in Executive Protection Program are:
-Principles of Executive Protection.
-Code of Conduct.
-Solo Protector and in a Detail.
-Use of Force/ Combatives
-Surveillance and Counter-surveillance.
-Protective Intelligence and Advanced Operations
-Basic Pistol Training and Firearms Safety
-Event and Estate Security
-Dealing with Media and Paparazzi
-Behavioral Intelligence and Attack Recognition
-First Aid CPR/AED
Course fee $3000.00
“This course complies with the minimum requirements of the Texas Department of Public Safety Private Security Bureau to issue all three of the registrations needed to work in the State of Texas. The three registrations are: Unarmed Officer, Armed Officer and Personal Protection Officer (Bodyguard).”
***Athena Academy maintains the right to decline with no further explanation any training application.***
***Athena Academy maintains the right to change training topics, curriculum and instructors according to class needs until the first day of class.***
***The 8 day residency training is physically demanding therefore all participants will be required to send a letter from your physician indicating you are fit enough to participate before your registration in the course will be confirmed.***
***All participants must send us a criminal background showing a clean record.***
Application date open until May 1st, 2013
For more information contact visit http://www.athenaacademy.com
As security professionals we all know that the number one responsibility in providing security details is the ability to prevent a threat before it endangers you and your client. No matter how adept you are in close combat skills or the use of firearms when that horrific Moment of Commitment comes (the aggressor pulls a weapon and begins shooting), your skills are not enough, this has been proven to be the fact in studies and in practice. How a gunshot or a physical combat will end depends on different factors such as the environment, the number of enemies, the number of rounds each party has, what kind of, if any support you have and most importantly your psychological response during an attack. Believe it or not we have seen security professionals ‘’freeze’’ during a gun battle. Were they trained in firearms? Yes! Were they trained in close combat? Yes! So, what went wrong? The most important question is, can we risk engaging ourselves in a situation that will most likely end violently for us and our clients? How many ‘’clients’’ or security operatives have come through a gun battle completely safe after having engaged in one? I am still searching to find that one case……
It is safer to prevent a threat instead of reacting to it! The best security details are not those based in force or use of firearms, but those based on foreseeing the upcoming threat and preventing it. We should also not forget that in some countries our colleagues are not permitted to carry or use firearms, so they must use their brains and intel.
Can we get training to foresee and prevent a threat? Yes we can!
I had the opportunity to attend one of ESI’s classes (28-DAY Corporate Security & Threat Management Program) this weekend and meet Mr. John D. Byrnes. Mr. Byrnes is the founder of the Center for Aggression Management. The Center provides training and systems for use in avoiding and preventing violence in areas such as the workplace, campuses or in the school environment to provide more effective, lower impact methods for confronting aggressors and de-escalating aggression.
Most importantly this training can be taught to a wide area of professionals and organizations. I would personally and highly recommend this training to EVERYONE who would like to feel safe regardless his or her professional background.
No matter what our profession, age, sex, culture or country we live in, we all have to deal at some point in our lives with aggressive individuals, either as criminals, colleagues or family members. As a woman I can see multiple uses of Mr. Byrnes’ Critical Aggression Prevention System (CAPS).
As a security professional I can assure you that this training will change the way you have been looking at things and suspects. At some point we all have been trained in how to identify suspects and how to deal with them. Most schools still teach profiling, mostly when it comes to terrorists and suicide bombers.
Personally I was never be a believer in using profiling. Why? Simply because there has not been an accurate “terrorist profile!” All profile assessments that have studied terrorists have been done after they were captured. In psychology it is well known that you cannot obtain real research facts from a subject who (study object-terrorist) is not a willing participant ….
What about those situations when you are dealing with the occasional threat of aggression? Imagine being with your client in a pub where people get intoxicated and become aggressive, or at a football stadium? Being able to understand and ‘’read’’ aggression escalation is essential to maintain a safe environment for your client, you and others who could otherwise be injured. Identifying emerging aggression, engaging and preventing a possible attack offers a much better solution than pulling your firearm and pointing it at prospective aggressor.
Remember, we are security professionals, we are not Law Enforcement or Federal Agents, depending upon our country of operations, our duties and actions can be so limited by the law and have no more authority than any other professional such as bus driver.
In cases that you cannot restrain, handcuff or point a firearm against an aggressive suspect you must have other tools to defend yourself and your client. Critical Aggression Prevention System will not only teach you how to identify and respond in those situations, but will also teach you how to identify aggressive levels in yourself and how to control them. We are humans too and when an aggressor, whose adrenaline is already surging, it is a natural response for our adrenaline to rise as it prepares us for attack! We can get aggressive as well when we are offended, threaten or our interests are limited. So by learning how to control our aggression brings us to a much higher professional level. The one who control his or her temper and calmness is the professional one. The one that can maintain their calm will make better decisions, and when it comes to our professional area, the one who will make the safest decisions.
Soon we will be hosting an interview with Mr. Byrnes, until then you can find out more about his work and the Center for Aggression Management .
***To find out more about the CORPORATE SECURITY and THREAT MANAGEMENT Program and next training dates contact Executive Security International at 800-874-0888***
Athena Academy Founder
Director of Placement
& Services at Executive Security International