You paid thousands of dollars for training and thousands more on equipment, firearms and clothing. Add in the cost of travel, hotels, meals, time off of work and other expenses and you are finally qualified for work, according to you. But what does the Client value in a protector? It may be no surprise that interpersonal skills top the list. Good manners, eye contact, a firm handshake, a timely smile, and an expansive vocabulary are just the tip of the iceberg. Knowing how to negotiate, and more, knowing when to remain silent are also key to a Client choosing you over an ex-WPPS Private Military Contractor.
After decades in the protection industry, it is continually apparent that while “fieldcraft“ is absolutely valuable and indeed essential to a Client’s required prerequisites, it is the “intellectual” skillset with which the Client has the greatest exposure, (and hardest time finding).
Many laugh when first hearing about interpersonal skills in the personal protection industry. They believe that as long the client is safe, nothing else matters. We all know that we are getting paid for that 0,1% chance that may require us to respond to a threat and “save the client”, but the rest of our time will be spent interacting with the client, their family members, employees, domestic staff, and our own colleagues. And just as important are the paparazzi and the public, both of whom have cameras in hand. One wrong comment or gesture and the Client’s embarrassment results in your termination, and possibly a civil action.
Social interaction requires specific interpersonal skills. Your ability to react or reply appropriately is crucial. Using the wrong words with the wrong person and your years in the sand box or skill with firearms won’t save you. You will be fired within seconds. It happens every day and some of you won’t even know why.
Below we will try to give you some tips from ours as well as our colleagues experience and mistakes and even included some comments from past clients.
Your relationship with the client:
If you have any understanding of the industry at all, you know that you are with a client because someone within the client’s entourage has a fear that you have convinced them you can quash. In a combat zone, there is real fear of capture or death. In a large city in America, spy photos of the client out in public, drinking with friends, and in Mexico, Kidnapping. In many instances, you may be with the client 10 to 16 hours a day. So how do you spend that much time with them or their family, under that kind of stress without getting emotionally connected to them? Stick to the old adage: “Be seen and not heard”.
First of all keep in mind that the client is the one paying you, no matter how unrealistic his requests may be, you must adapt to his ‘’wants’’ and ‘’security needs’’. You may not be allowed to do what the job requires or have the manpower or equipment needed but you will have to adapt and do your job with what you have. You may be asked to be in position X and not Y because the client doesn’t feel comfortable otherwise. Consider too that it is also difficult for someone to get used to the idea of having strangers around them with every step they take and with every person they meet. Consider what you are doing that might be adding to or reducing their tension. Talking, staring, where you are standing, your cologne, or your actions can all add to a client’s frustrations.
The professional is one who can work with the difficult client, not the other way around. If you are lucky enough to work for that easy going client good for you, but most of the time you will have to deal with people that will test your limits. Have you ever had a client ask you to protect him but not to be within sight of him?
New professionals usually ask how they would deal with different challenges, like “what if the client asks me to have a drink with him”? What if the client asks you to do things that are out of your area of responsibility?
If you are a Close Protection Operative of the opposite sex of your client, then be prepared to deal with even more difficult situations. Traditionally mixing stress and fear with the comfort a protector can bring and the power and wealth of a client, (or his wife), and an opportunity……
Every one of us, client or Close Protection Operative (CPO), have different, social backgrounds and if you add to that different cultures then be ready to deal with more difficulties.
For many of us who have spent years in this business, (If we are successful enough to still be in this business), we have learned where our boundaries lie. If you are new in the business consider that boundaries exist for all of us. The client has them and so do you. When we are hired to protect a person, we are actually being allowed to step far inside their boundaries but they should not be allowed to step too far into ours. We will see a client in their most private and vulnerable moments, but what happens to our persona as “protector” if they see our weaknesses and vulnerabilities? And what happens if someone outside the client’s circle identifies our weaknesses or vulnerabilities?
How do we identify a client’s boundaries, and how do we educate them on ours? It’s really very simple; we ask. We should consider their social and moral code, their habits, vices and health issues and their fears. Sitting down with the client and discussing their needs and simply asking them where their boundaries are and letting them know ours is crucial to the success of a long term assignment. It may be no big deal for a client to ask you to enter a room where they are using drugs in a party setting or where he and his wife are in bed, but this may be beyond your comfort zone, (your boundary).
What is the difference between professionalism and friendship? Here is a simple rule: “You can’t buy friendship”. If you are being paid, you can’t be friends. If you want to be friends, stop taking the client’s money. Crossing the boundary between Professional and Friend is never successful.
From my personal experience I have found that when I was acting strictly professional the client was uncomfortable. Our task is to make them feel safe but when we appear ‘’untouchable’’ they believe we don’t understand their fears or what they’re going through. It is very important for them to feel we understand them. It is not easy to be the client….Sometimes they will open up and talk to us and we must show them we are listening. This is not friendship. This is part of our job.
If you get too friendly, then automatically your professionalism will suffer in your client’s eyes. Not because he doesn’t trust you anymore but because your laps in professionalism suggests to him that you won’t be taking your job as serious as is needed.
Consider how Psychologists work. They cannot offer professional counseling to people who are in their family or with whom they are friends. They certainly cannot start dating a client.
It is understood that you may share many hours with the client. Talk to him only when he talks to you or when you have to say something that affects his safety. Avoid starting a conversation but always be friendly if the client decides to speak to you. If you are asked a question, try to answer it with a single sentence.
Your relationship with the client’s family members will have to be the same. Don’t be too friendly with them or other staff or guests. Remember who hired you and why. Remember who cuts your check and who ultimately you serve. You should answer to only one person. If you assist or serve anyone else, it must be with the approval of the client and then only at no cost to them.
If you appear too unapproachable or “hard”, you will intimidate those you are serving. Too approachable and the family and everyone else will feel comfortable approaching you. And it will always happen when you need to be focused. Take a middle position with your client which is addressed with professionalism. Again, prior to accepting your contract you must clarify from whom you will be given orders and directions regarding your work.
As a CPO your job is to protect you client’s life and image. You are not there to carry their briefcase or shopping bags, etc. You also should not be carrying the client’s child on your hip, or holding doors open or performing domestic chores. Remember to keep your hands free.
Don’t be afraid to say “no” when you are asked to perform duties which are outside of your role. The client is hiring a CPO not a maître ’de or a butler. It is professional to politely refuse to perform a task outside of your agreed responsibilities instead of accepting it and putting in danger a client or your life. He has hired you to provide security services and nothing else.
The client must see you as an educated, well trained, experienced and professional person, and it is up to you alone to earn his respect. If your client respects you then any of your suggestions concerning his safety will be accepted by him positively.
Alcohol? NO, NEVER, EVER…..while working. But……
What if your client calls you for a drink or coffee while you’re not on duty? In this case you have to ask why he is calling you. Does he see you as a friend or do you think he wants something unrelated to work or to talk about your work? First, remain professional. If your client calls, you respond. Then avoid alcohol at all cost. Consider that in many countries and especially in the United States, if you are in possession of a firearm and you are questioned by police with alcohol in your system, you will be arrested.
Sometimes the most dangerous trap a CPO may fall into is to have a physical relationship with his client or the client’s spouse. Remember that movie where the bodyguard was sleeping with his client? Art sometimes copies life. Being emotionally involved with your client, (or anyone in their circle), no matter how unprofessional we see it, has happened with some colleagues. Understand that if this occurs, the CPO is always at fault. Because the client is dependent on you, they may be more likely to share raw emotion with you or let you all the way in to that last boundary, the personal physical boundary. Take advantage of this vulnerability and you are solely to blame. And if you think you found the love of your life, you will be replaced by the next person the client sees power or an emotional investment in. And who is going to write you that professional referral letter then?
Sexual Harassment is rampant in our profession. Male CPOs are approached by everyone who is attracted to the perceived power of the protector or by anyone trying to get to the client or get into the client’s circle. But if you are a female CPO it is much worse. You will get barraged from both males and females, clients, their family members, friends and then your colleagues. Additionally, sometimes due to culture, there are those who believe that because they hired you to protect them you are there also for ‘’extra services’’. There have been cases like these which have been unreported to authorities but are a common problem within the female CPO industry. Again, that sit down meeting with the client prior to taking the job is strongly suggested.
Your relationship with colleagues:
During our career we will have to work along with people who don’t share the same work ethic, qualifications, training and experience, background, morals or values with us. So whether we like or dislike someone, we shouldn’t allow it to affect our professionalism. Our first loyalty is the client’s safety and the study and mastering of the art and skill toward this goal. Our second loyalty is to the industry to which we have dedicated our lives. Loyalty to our colleagues falls within this, not the other way around.
As we all know, Close Protection is a profession that is unfortunately void of professional standards and requirements. Each country, and even each State has its own licensing or training requirements and in many cases no training is required at all. In light of this, you realize that you have to work to solidify a team with people who bring with them different experience, skills, training disciplines, standards, professionalism, culture, and ethics in the same way a sports team or elite military unit has to work through individual differences to become a uniquely cohesive team.
It is very important that each one on the team promote and maintain a strong working relationship with the others as well as the client, and of course other people who we may be in contact with (house personnel, office staff etc).
Some of the people you are working with may have more or less skill and may be younger or older. So in each situation you must address your issues with them with respect. Never offend anyone no matter the reason, never correct someone while anyone else in present. If you believe they made a mistake you can ask if he would mind a tip or advice. Not many people are open to advice from coworkers. If they refuse your help, respect it and leave it alone. If a colleague makes a sexual advance or even a comment that you are not comfortable with, address it quickly.
In our work it is very important when an issue occurs, to take immediate action to address it. Later you can do your research and as a team and correct it. As in any team, constructive criticism is meant to eliminate future problems.
Try to avoid conversations with your colleagues that include topics which trigger emotional responses like sports, religion, sex or politics. No conversation on these topics can contribute to your client’s safety.
Avoid discussion about family and do not share details about your family, spouse, kids or home life. You don’t know how the information may be used against you or your client later. Can you be blackmailed? Could this affect your client or team?
The only conversation you should entertain is the one that adds to your client’s safety.
Your relationship with fellow citizens and Law Enforcement:
In most countries your authority or legal ability to act is no more than any other citizen. Trying to get a free pass at the club or disturbing the peace will give you and your client a bad image. No you can’t stop the traffic, park whenever you want, stop people from entering in public places or ask to search them.
Many of our colleagues come from a Law Enforcement or Military background, they use to have their own language with their former colleagues and may work along with them or ask for their help. Remember that active Law Enforcement personnel have their own agendas. They are not part of our industry any more than we are part of theirs. Do not ask them to help you do your job. Some may abuse their authority and use it to get close to your client, and may even try to replace you. Be respectful and keep your distance.
Your networking activities
It is common and we see it almost every day in online networks or forums, people who hide behind a “screen” or “nickname” and make negative comments about other colleagues. It is seen by most as cowardly at best to make public comments about someone while hiding behind a false identity and further, without allowing the victim or viewing audience to verify the experience or credentials of the accuser.
Industry forums serve a couple of purposes. The first is to inform and the second is to allow comments and feedback for the purpose of informing. Unfortunately, they have become a place for the unimpressive to gain their 15 minutes of fame. These chronic complainers, seemingly have plenty of free time, (possibly due to their unemployment), and repair their egos by blaming or criticizing others. Yes, there are non-professionals and there are professionals, but a forum is not the right place to show who is who.
For those who like to comment on different articles or posts online (…that includes many of us…) before you hit “send” be sure you:
1) Read the article/post carefully. It is very disappointing to see colleagues who post a negative comment on an article when it is clear that they neither completely read nor completely understood it.
2) Offer a solid answer/opinion based on logical thoughts or facts (or evidence/search results). Recently, someone tried to show their disagreement with an author. Their only approach to a counter-point was insulting the author which actually proved the author’s point. Someone else tried to answer him by copying and pasting parts from the article and offering negative comments on the excerpts, which further proved the subject of the article; that some people in our industry can’t adapt their soldier mentality and behavior to the more polished corporate environment.
3) Answer in a manner that does not insult the writer or others.
4) Re-read and understand the article. Stating a disagreement is fine but following up with information that goes off topic and writing anything other than what is pertinent to the subject will only make you look stupid.
5) Read the article again,
6) Read your answer again from the perspective of your colleagues,
7) Read it once again from the perspective of someone who knows you,
8) If it doesn’t look professional/logical/in good taste or relative to the article provided, DO NOT hit that “send” button or “publish now” ….otherwise again, you will only end up looking stupid.
If you think companies and recruiting agents don’t look at a candidate’s networking profiles? Think again!
The bottom line is this:
If you lack professionalism on any level or lack interpersonal skills in dealing with people you work for, with or around, you will not be able to hide behind your experience, education or other skillsets.
Founder & Worldwide Director
It is generally believed that the profession of bodyguards- close protection is meant only for men. However, in some cases outstanding persons, such as actors, singers or businessmen for some reason prefer female bodyguards.
|In Moscow, there is only one special school training female bodyguards. Nice and smart women between 21 and 37 can be accepted there for training. The owner of the school, former security services employee Nadezhda Mikhailova says that people employing female bodyguards first of all insist that these women must be very attractive and demonstrate good intellect. If a man prefers a female bodyguard he does not want to have someone unfeminine by his side. It often happens that expectations of majority of clients wishing to employ a female bodyguard are too exaggerated. They demand this woman must be a slender model-like blonde having a driving license, being able to act as a personal secretary, speak languages, know some fighting techniques and handle all types of guns. The school of female bodyguards usually ignores such exaggerated demands of clients, and certainly takes into consideration those reasonable ones. This is one of the reasons why girls under 21 are never accepted to the school.|
Nadezhda Mikhailova says that young applicants usually look great but something is obviously wrong with their minds. These young girls imagine that being a female bodyguard is as cool as to act like Uma Thurman in Kill Bill. It is important that women wishing to be accepted to the school of bodyguards must be absolutely healthy, including perfect eyesight. Every applicant undergoes detailed psychological tests and really tough physical examinations. The school owner admits that although the exercises seem to be simple often even professional sportswomen fail to do them properly.
Under such severe conditions only five women have managed to complete a six-month period of studies lately. Nadezhda Mikhailova helped all of them with employment. Unfortunately, she says that wages paid to female bodyguards are lower than that paid to men of the same profession. “It is sad that clients do not believe in the great potential of female bodyguards. Their training level is as perfect as that of men. And it is important that in most cases female bodyguards are more effective than men. It is known that women oftener resort to “peace talks” than force. Women are seldom treated as a source of menace, and this fact helps female bodyguards act promptly and effectively in case of emergency.”
Victoria Korchagina, former biathlon athlete, is now the head of the North-west department of the National Bodyguard Association. She was one of the first female bodyguards in Russia. She explains that there are no special secrets pertaining to female bodyguards only. Like male bodyguards, women trained to become bodyguards are taught to use any item at hand for defense or attack. This may certainly be even a hairpin. Victoria Korchagina also explained that shooting an enemy is an outdate trend. Today, killers prefer strong and fast decomposing poisons. But irrespective of the instruments that killers employ for an attack main goal of personal bodyguards is to always avert or anticipate critical situations. For this purpose bodyguards must not only be able to analyze any situation but also to understand the issue of security as a complex. Indeed, Victoria adds that it is easier and better to teach a bodyguard give his diabetic client injections than have thorough checks-up of nurses coming to give these injections.
Unlike men, women readily assume more functions. Male bodyguards are more conservative than women: they believe that bodyguard’s hands must be always free and will never help their clients carry baggage. And this attitude sometimes entails really curious situations. One male bodyguard escorted a businessman with his family during a vacation abroad. When arrived at an airport abroad, the Russian group found out there was no tourist operator receiving them there and they had to get to a hotel themselves. The bodyguard would not carry the man’s baggage, and some boy at the airport insisted he could help carry the cargo. At the end, the annoying boy seized a suitcase out of the businessman’s hands and ran away. The bodyguard had to abandon his clients and chase after the boy about the airport for 15 minutes. And the man was no success. It should be mentioned that the suitcase contained all the best evening dresses of the businessman’s wife which meant that the unlucky bodyguard was dismissed immediately after the trip.
Outstanding clients abroad now understand perfectly well that female bodyguards are more universal than men. Even Sharon Stone employs female bodyguards. Indeed, female bodyguards can accompany their female clients in fitting-rooms in a boutique, in beauty shops or ladies’ room in a restaurant. Russia’s Victoria Korchagina was the personal bodyguard of Duchess of York Sarah Ferguson during her visit to Russia. She also was the bodyguard of Sir Paul McCartney during his tour in Russia. The Russian bodyguard admits that it is easier to work with foreign clients coming to this country as they are more attentive to security requirements and are very careful towards the escort. They seldom reveal snobbism while this is still the favorite tactics of many of Russian VIPs.
Female bodyguards may tell lots of unusual details of their work. It is an open secret that they sometimes have to help their clients out of restaurants and parties when the latter are absolutely drunk. Women working as bodyguards of well-known singers, looking absolute macho on the stage, have to escort them even to WC because these men turn out to be panicky afraid of the rest of the world. And it may happen that a female bodyguard must be ready to repel sexual harassment toward their clients. Victoria Korchagina loves her job and she dreams of working with President Putin some day. “This work would be interesting for me from the professional point of view first of all. And also it would be a good chance to learn what kind of a personality the president is. It is also interesting to know what is done for the president’s security,” Russia’s first female bodyguard says.
The history of female bodyguards is really very long. It is known that Chinese emperors had some female bodyguards; women also served as bodyguards in ancient temples of India, Egypt and Mideast. The tradition was not typical of Russia at all. It was under the Soviet regime only that female bodyguards appeared for the first time. First female astronaut Valentina Tereshkova was always escorted by a woman belonging to security services who obviously performed the bodyguard functions.
Today, about 500 women (approximately 2 percent of the total number of bodyguards in Russia) are personal bodyguards. They are usually paid not more than $1,500-2,000 for 15 workdays a month.
Zurab Kekelidze from the Serbsky Institute of Social and Forensic Psychiatry says that both male and female bodyguards have their advantages. But it is a proven fact, he says, that women easier overcome stress than men, they seldom take to alcohol to cope with stresses. What is more, women are usually more careful about their psychological and physical health. They never reject medical aid if it is required, which is not always typical of men. Besides, the expert says that men are guided basically with logic while women also employ their emotional flair and experience. Women often act correctly thanks to their intuition. So, the expert recommendation is that clients wishing to employ personal guards should have a team consisting of both female and male bodyguards.